I am having trouble completing my purchase.

Here are a few things that may help when trying to complete a purchase:

  1. Accepted Payment Methods:
  2. Updated Information:
    • Double-check that your payment and billing information is up to date for Apple or Google Play.
  3. Sufficient Funds:
    • Verify that the payment method linked to your Apple or Google Play account has enough funds to cover the purchase.
  4. Recurring Transactions:
    • Make sure your payment method is enabled for recurring transactions/subscriptions (not all prepaid cards allow these types of charges).
  5. In-App Purchases:
    • If you're receiving the message "In-app purchases not allowed" on your Apple device, it is because in-app purchases have been disabled within your iPhone settings.
    • Go to Settings > Screen Time > Content & Privacy Restrictions to check if in-app purchases are enabled.
    • You can find more information about this here. Once in-app purchases are enabled, you should be able to make a purchase from within the app.

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